Privacy policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jimsbricks.co.uk (the “Website”). It explains why we collect that information, how we keep that information safe and the rights you have to access and control its use. In doing so, we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of your personal information for the purposes of those laws.

Who we are

We are Jim’s Bricks Ltd a company registered in England and Wales. Our company registration number is 12279290 and our registered office is at Vicarage Court, 160 Ermin Street, Swindon, SN3 4NE. Jim’s Bricks is a provider of shampoo and shower bars for men (and related products). We offer one off purchases and an ongoing subscription service for repeated supply of these products through our website www.jimsbricks.co.uk. When we say “We” in this policy, we also include third parties who may collect or use information about you on our behalf.

Who this policy applies to

This policy applies to

visitors to our website
customers
potential customers
anyone who contacts us with enquiries or participates in surveys, prize promotions, competitions or who we contact in relation to enquiries, surveys, prize promotions, competitions or orders.

Depending on our relationship, we will collect and use your information in different ways. We explain below what information we collect in relation to each category and how we use this information.

Please read this privacy policy carefully to understand how we handle your personal information. By continuing to engage with us, you confirm that you have read understood this policy as it applies to you.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes we make will be posted on this page and, where appropriate, notified to you by email or in another appropriate manner.

This privacy policy is divided up into the following sections:

How we obtain your personal information
What personal information we collect about you
How we use personal information we have collected
Cookies and tracking
The legal basis for use of your personal information
Sharing your personal Information
How long do we store your personal information?
Marketing and targeted advertising
Do not track
Your rights
Children
Where we may transfer your personal information
How we keep your personal information secure
Links to other websites
Contact us and complaints

How we obtain your personal information

We collect personal information about you when you visit our Website. You may give us personal information by completing forms on our websites, registering for an account, enquiring about or ordering products from us, entering a competition, signing up to receive emails, completing customer satisfaction surveys or otherwise providing feedback or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us.

We collect this information from you directly – when you provide us with your personal information voluntarily such as when you register with us or purchase products. However, we may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, contractors and consultants, group companies, business partners, and third-party websites, which we refer to as "third party sources" or "suppliers" throughout this policy. We may also collect personal information from you using a variety of technologies that automatically and passively collect information when you use our Website (usage data).

Personal information we collect

Visitors to our Website

When you visit our Website, we may collect the following information about you (for example if you send an enquiry to us through the Website):

your name
your postal address
your email address
your telephone number
information provided when you correspond with us
any updates to information provided to us
personal information we collect about you or that we obtain from our third party sources
demographic information including gender and age

We refer to this information as “Visitor Information”.

In addition, when you visit the Website, we automatically collect certain information about your device including:

information about your web browser, IP (internet protocol) address (or equivalent), time zone and country, files requested, operating system and platform and some of the cookies that are installed on your device
information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website

We refer to this automatically collected information as “Device Information”.

Customers

In addition to Visitor Information and Device Information, for customers of Jim’s Bricks products we also collect:

your billing address
your shipping address
payment information (including credit card numbers)
information provided when you place or attempt to place orders
information provided when you subscribe or attempt to subscribe to our subscription service
customer service information, customer relationship management and marketing information
information you provide to help us provide you with improved products, for example if we ask you to fill in a survey or questionnaire

Potential customers who we send marketing communications to

We, or third parties on our behalf, may collect and use any of the following information about you:

your name
your postal address
your email address
your telephone number; and
information about your preferences

People who contact us with enquiries or participate in surveys, prize promotions, competitions or who we contact in relation to orders, enquiries, surveys, prize promotions, competitions or orders.

We, or third parties on our behalf, may collect and use any of the following information about you:

your name
your postal address
your email address
your telephone number
information provided when you correspond with us
any updates to information provided to us

How do we use your personal information?

We will collect, use and store the personal information listed above for the following reasons.

Visitors to Website

to allow you to access and use our Website
to receive enquiries from you through our Website about our products and business
to ensure that content from our Website is presented in the most effective manner for you and for your computer or other electronic device
to understand how you access and use our Website
to understand you better and tailor our Website’s content and services to your needs and interests
to administer, improve and optimise our Website and products, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages
to screen for potential risk or fraud

Customers

to allow you to access and use our Website
to receive enquiries from you through our Website about our products and business
to deal with any enquiries or issues you have about our products or your orders or to otherwise communicate with you
to process and fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations and updates)
to provide customer support
to ensure that content from our Website is presented in the most effective manner for you and for your computer or other electronic device
to understand how you access and use our Website
to understand you better and tailor our Website’s content and services to your needs and interests
to administer, improve and optimise our Website and products, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages
to carry out statistical analysis and market research
to screen for potential risk or fraud
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
to assess the success of our marketing and advertising campaigns

Potential customers who we send marketing communications to

We will collect, use and store the personal information listed above for marketing purposes, or to contact you (including by email or post) with information about our products which you either request, or which we feel will be of interest to you (we will only to this where you have consented, or it is otherwise in our legitimate interests).

People who contact us with enquiries or participate in surveys, prize promotions, competitions or who we contact in relation to orders, enquiries, surveys, prize promotions, competitions or orders.

We will collect, use and store the personal information listed above to deal with any enquiries or issues you have about our products or orders you've placed with us, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes, for the carrying on of our business or to meet our customer and future customer demand.

Additional use of personal information

Whatever our relationship with you is, we may also collect, use and store your personal information for the following additional reasons:

to deal with any enquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests;
for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so;

to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

Aggregated and anonymous information

We may use your personal information and combine it with the personal information of others to identify trends and share or provide this trend information in an aggregated and anonymous form with third parties. For example, we may use information about your browsing habits as part of an aggregated number to identify which are our most popular website pages.

Cookies and tracking

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Some pages on our Website use cookies. We use these in order to distinguish you from other users of our Website and improve your user experience by understanding and remembering key information that you have provided to us.

Where we use cookies on our websites, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our websites or to use all the functionality provided through our websites.

For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookie policy.

Legal basis for use of your personal information

We consider that the legal bases for using your personal information as set out in this privacy policy are as follows:

a. where you have given us clear consent for us to process your personal information for a specific purpose;

b. our use of your personal information is necessary to perform our obligations under any contract with you (for example to sell and provide you with our products, to fulfil an order which you place with us, to comply with the terms of use of our websites);

c. our use of your personal information is necessary for complying with our legal obligations (for example if you contact us requesting access to personal data we hold about you);

d. where a., b. or c. do not apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website). Our legitimate interests are to:

i. run, grow and develop our business

ii. operate our Website;

iii. select appropriately skilled and qualified suppliers;

iv. carry out marketing, market research and business development;

v. provide products to our customers, make and receive payment and provide customer services;

v. invest in and roll out new products to benefit the communities in which we operate;

vi. place, track and ensure fulfilment of orders with our suppliers; and

vii. for internal group administrative purposes.

If we rely on our (or another person's) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by using the contact details at the end of this policy.

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time after giving it, as described below).

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at office.jimsbricks@gmail.com and we will stop doing so. However, if you withdraw your consent, this may impact the ability for us to be able to provide products and services to you.

Sharing your personal Information

We will share your personal information with the following third parties or categories of third parties:

any group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of products to our customers, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance);

suppliers who provide information technology and office services, including software and website development, website hosting, management and evaluation, exchange and cross referencing. For example, we use Shopify to power our online store – you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use the following apps:

Recurring Billing by Recharge - see the privacy policy https://rechargepayments.com/wp-content/uploads/2020/09/CCPA-Privacy-Policy.pdf
GDPR Cookie compiler https://apps.shopify.com/eu-cookie-compiler. See the privacy policy https://www.metizsoft.com/privacy-policy

Our payment processor is Stripe. Stripe’s privacy policy can be seen here: https://stripe.com/en-gb/privacy;

our service providers and sub-contractors, including but not limited to payment processors, fraud protection services, suppliers of technical and support services, insurers, suppliers providing order fulfilment, warehousing and delivery services;

companies that assist us in our marketing, advertising and promotional activities, including partnerships with other companies whose products or services we think you might enjoy; and

analytics providers, optimization firms, and similar third parties that assist us in the improvement and optimisation of our websites.

Any third parties with whom we share your personal information are limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for us. We will ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

We will also disclose your personal information to third parties:

where it is in our legitimate interests to do so to run, grow, develop and manage our business:

a. if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;

b. if substantially all of Jim’s Bricks or any of its affiliates' assets are acquired by a third party, in which case personal information held by Jim’s Bricks will be one of the transferred assets; or

c. in the event of bankruptcy or insolvency;

if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

in order to enforce or apply our Terms and Conditions or any other agreement or to investigate or respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

to protect the rights, property, security or safety of Jim’s Bricks, our staff, our customers or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection.

We may also disclose and use anonymised, aggregated reporting and statistics about users of our websites or our goods for the purpose of internal reporting or other third parties, and for our sales, marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.

Save as expressly detailed above, we will never share, sell or rent any of your personal information to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal information in a particular way, but later change your mind, you should contact us and we will stop doing so.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

7. How long do we store your personal information?

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Otherwise, we keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Marketing and targeted advertising

We would like to send you marketing information about our products and services, competitions, promotions, news and special offers which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call and we will collect and use your personal information for this purpose.

We will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.

If you wish to stop receiving marketing communications, you can contact us by email at office.jimsbricks@gmail.com.

We may also use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook

-Instagram

-Linked In

- Google

- Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at office.jimsbricks@gmail.com at any time.

You have the following rights:

Right of access. You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of the European Economic Area ("EEA").

Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.

Right to delete your information. You have a right to ask us to delete personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details at the end of this policy. Unless it is impossible or involves disproportionate effort, we will pass your request onto other recipients of your personal information. You can ask us who the recipients are using the contact details at the end of this policy.

Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details at the end of this policy. Unless it is impossible or involves disproportionate effort, we will pass your request onto other recipients of your personal information. You can ask us who the recipients are using the contact details at the end of this policy

Right to stop marketing: You have a right to ask us to stop using your personal information for direct-marketing purposes.

Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services.

Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person's legitimate interest.

We will consider all such requests and provide our response within a reasonable period. Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

If an exception applies, we will tell you this when responding to your request.

We may request you provide us with information necessary to confirm your identity before responding to any request you make.

For further information on each of these rights, including the circumstances in which they apply, you can find guidance at the Information Commissioner’s Office website: www.ico.org.uk

Children

You must be aged 13 or over to purchase products from us. Our websites is not directed at children under the age of 13 and we do not knowingly collect any personal information from visitors in this age group.

If you are under the age of 13 and we learn that we have inadvertently obtained personal information from you from our websites, or from any other source, then we will delete that information as soon as possible.

Please contact us at office.jimsbricks@gmail.com if you are aware that we may have inadvertently collected personal information from a child under the age of 13.

Where we may transfer your personal information

Your personal information may be used, stored and/or accessed by staff operating outside the European Economic Area (EEA) (including the United States) working for us, other members of our group, our partners, or our suppliers.

Whenever we transfer your personal data out of the United Kingdom and/or the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy policy. These measures will include one of the following safeguards:

in the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them; or

we will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission for example, transfers to Shopify Inc in Canada which is subject to Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). See here for Shopify's explanation of the data transfers it undertakes.

Further details on the steps we take to protect your personal information is available from us on request by contacting office.jimsbricks@gmail.co.uk.

Further details on to whom your personal information may be disclosed are set out above.

How we keep your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

If you register an account with us that will be password protected. You are responsible for keeping this password confidential. We ask you not to share a password with anyone.

In the course of provision of your personal information to us, your personal information may be transferred over the internet. Although we make every effort to protect your personal information, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk. Once we have received your personal information, we will use procedures and security features to prevent unauthorised access to it.

Links to other websites

Our Websites may contain hyperlinks to and from the websites of our partners, advertisers, other third parties. Any hyperlinks we provide are provided for your reference and convenience only and do not imply any endorsement of the activities of such third party websites or any association with their operators. This privacy policy only applies to the personal information that we collect or which we receive from third party sources, and we cannot be responsible for personal information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

15. Contact us and complaints

For more information about our privacy practices, if you have questions, if you would like to change your privacy settings (grant consent or revoke previously granted consent) or if you would like to make a complaint, please contact us by email at office.jimsbricks@gmail.com or by post using the details provided below:

Jim's Bricks
57 Foundry Road, Malmesbury, SN16 0AW, United Kingdom

We hope that we would be able to resolve any query or concern you raise about our use of your information. The General Data Protection Regulation provides that you may also make a complaint to the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. In the UK, the data protection regulator is the Information Commissioner’s Office who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

This privacy policy was published on 27 November 2020 and updated on 9 March 2021 and remains current.